FAQ

What types of products do you offer?

Quartz in the Clouds specializes in a curated selection of holistic wellness products. Our offerings include plant-based skincare, herbalist-formulated tinctures & teas as well as non-toxic candles. Each product is crafted with organic and sustainably sourced ingredients to nourish your body, soul and bring you closer to yourself & Mother Earth.

How are your products made?

Our offerings are formulated using organic & sustainably sourced ingredients. This ensures that each item not only supports our overall wellness but also environmental sustainability. We prioritize quality and efficacy in every product we offer.

Are your products tested?

Because our offerings are made in small batches using fresh, seasonal ingredients, we do not currently perform 3rd party testing, however we are deeply committed to quality and safety. That’s why we partner only with trusted suppliers whose standards go above and beyond FDA requirements. All herbs grown on our property are carefully tended, processed & stored using rigorous procedures and thorough GMP guidelines.

What is your return policy?

Please reach out to us at quartzintheclouds@gmail.com regarding any returns.

How long does shipping take?

Shipping times may vary based on your location. Typically, orders are processed within a few business days, and delivery can take anywhere from 3 to 7 business days depending on the shipping method selected at checkout. We recommend checking your order confirmation for specific shipping details.

Do you offer exchanges for damaged items?

Yes, we only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us via email to initiate the process.

Are your products safe for all skin types?

Our products are formulated with natural ingredients and are generally safe for a variety of skin types. However, we recommend conducting a patch test prior to full application, especially for individuals with sensitive skin or allergies. If you have specific concerns, please consult with a healthcare professional.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.

What should I do if I have not received my refund?

If you have not received your refund yet, please first check your bank account and contact your credit card company, as it may take some time for the refund to be officially posted. If you have done this and still have not received your refund, please reach out to us for assistance.